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How to fix the Common Base Agent status not loaded issue
Introduction Very often customers open a support ticket claiming that their software distribution, patch management etc. tasks fails or even hang stuck on the active status.Following a remote session,...
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Agent Refused Access Unathorized
One of my techs just informed me of this issue. Seems that yesterday he reimaged of some of his laptops. Version 8.8 got installed but now when any of us try to force a inventory scan of those...
View ArticleHow To: Upgrade or Patch LANDESK Agents.
Problems/Symptoms:How to upgrade LANDesk AgentsHow to patch LANDesk Agents with Service Packs Fix: -UpgradePerform a full Agent Push to upgrade an existing Agent to the latest Core version. This can be...
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How To: Change Agent Settings
How To:This article will guide you through how to change agent settings on devices that already have an agent configuration installed. For instance, you'd like to change the reboot agent setting on...
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Agent Health - Install / Uninstall, Update and Repair the Agent components
ENVIRONMENTDESCRIPTIONHOW IT WORKSVIDEOBASIC SETUP OF AGENT HEALTHI. Download the latest updates for Agent HealthII. Create a Query and Scope in order to enable AutoFix on itSCENARIO: Install and/or...
View ArticleSchedule Agent Deployment (LAN and CSA devices)
EPM 2017.3Hello I think I know the answer to this but just to make sure here it is:The "schedule update to agent settings" task created using the Agent Configuration section or right click the agent...
View ArticlePush new agent or upgrade the old agent from old consol
HelloI would like to push a new agent ou update the old (v 10 from landesk 2016) from an old consol landesk 9.5.Because i don' t see some computer on the new landesk.thanks
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Agent 2016 - Targeted Multicast Client Service Executable - tmcsvc.exe very...
Hello, at the moment I'am investigating a alarming situation on all of our 2016 Clients and Servers. We have very high CPU usage on all of our systems for the tmcsvc.exe (Multicast Services). The...
View ArticleSelf Elect Controller
So as far as i know this is not in our agent config. Can someone confirm that - even though we are still seeing the selfelectcontroller.exe process on our agents? Self Elect is not enabled in our...
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How to Build a Legacy Agent for Windows XP and Server 2003
How to Build a Self Contained Executable for Installing LANDESK Management Suite on a Legacy Operating System Description To maintain compatibility with legacy operating systems, a special agent must...
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Credential Prompt During Agent Installation
DescriptionDuring agent installation the client device is presented with a prompt for credentials as seen below: CauseThe prompt is due to Location Reporting being enabled within the Agent's Inventory...
View ArticleAgent Deployment - Login Script
Any document or guide on the log-in script for bulk agent deployment.I saw the e-learning link but the video/file might have been removed, had its name changed, or is temporarily unavailable.Thanks in...
View ArticleAgent upgrade from 9.6sp3 to 2017.1SU1 causing BSOD on 10-20% of devices
Pushing out the full exe agent from the old core, seems to install ok (using the advance agent would say successful, but never actually install the payload) which is currently causing BSOD on about...
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MBBScanner has stopped working
Hello, after upgrading agents to 2017.3, when running inventory scan, many computers experience error MBBScanner has stopped working. Event viewer shows the following: It has not happened on my test...
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What is the Agent State Service in Client Connectivity Settings/SESS?
Just upgraded to the latest 2017.3 for IEM and there was a new option in SESS for "Enable Agent State Service". I cannot find anything on the community or release notes to detail what this does, but it...
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Active Working Jobs which process?
So we have tasks that will stay active or working on machines indefinitely. An example is this machine which is saying working in console but this the process list.. there is no vulscan or sdclient so...
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Files permission in C:\Program Files\LANDesk\LDClient, espesially...
I found that the .exe files in the C: \ Program Files \ LANDesk \ LDClient folder have administrators, guests and everyone permissions.In my company rules do not allow everyone to be in the permissions...
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Agent Configuration - Unable to delete
I am unable to remove an old agent configuration. I received the following error: (Agent Name) can't be deleted because it is currently scheduledI am sure that I have deleted all tasks and packages...
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How To: Change Agent Settings
How To:This article will guide you through how to change agent settings on devices that already have an agent configuration installed. For instance, you'd like to change the reboot agent setting on...
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