Ivanti has identified an issue affecting a very small number of customers who upgrade to 2017.3 SU5. In some cases the agent upgrade process encounters an error related to the resident agent that leaves the upgrade in a failed state and leaves the agent unresponsive.
Engineering is aware of this issue and is actively working on a code fix. In addition, there is a workaround:
- Before executing setup.exe, stop the 'LANDesk Targeted Multicast' service...
- End Task on the 'SelfElectController.exe' process
- Execute setup.exe
- Start the 'Intel Local Scheduler Service' (this wasn't being automatically started)
- Start the 'ISSUSER' (this wasn't being automatically started)
- Start the 'LANDesk Targeted Multicast' service TWICE since it stops the first time after detecting the new cert (this wasn't being automatically started)
It is important to consider that this issue is only affecting a very small number of customers. As you test the agent installer during pilot if you encounter the issue please use the workaround above. You may also contact support and reference bug ID# 473782. This thread will be updated when the issue is resolved.
UPDATE if you are affected by this issue please open a support ticket and ask your case owner to escalate as an automated work around is available on a case by case basis.