你好,
我们使用的是ivanti管理控制台10.1.10.287，并将windows agent客户端安装在不同品牌和型号的计算机和台式机上。
已安装windows agent的客户端（是在外网环境下手动安装的）在外网环境下无法连接至服务器，服务器端无法收集其硬件和软件安装列表信息。
还请问下有什么方法可以解决该问题，谢谢。
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